FAQ's
Common questions. If yours isn’t here, use the form.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
Yes, we do ship internationally! Please note that StickyUSA is not responsible for any duties and taxes associated with international orders. Be sure to check with your local customs regulations for any applicable fees.
How long does shipping typically take?
Retail orders are processed Monday-Friday within three business days, excluding Federal Holidays.
Do you offer free shipping?
Yes! Free shipping within the US at $50 is calculated on the products purchased after any discounts and does not include gift cards.
How do I know my order has shipped?
Once we ship your order, you will receive a shipping confirmation email that includes tracking information. Allow up to 24 hours for tracking information to update.
Orders
Below are some of are common questions about orders
How can I get in touch about my order?
For any inquiries regarding your order, please email us at questions@stickyusa.com. Our team is ready to assist you! Tracking information for your order is readily available in your shipping confirmation email.
Do you have a retail store?
Yes, we would love for you to visit us and experience our candy-making process! To ensure we’re ready for your arrival, please book an appointment in advance. This allows us to prepare some delicious candy just for you!
Can I order custom candy from Sticky?
Yes, we specialize in creating custom candy tailored to your needs! Whether you're planning a corporate event, wedding, or special celebration, our team can craft personalized candies in unique flavors, colors, and designs. From branded logos to intricate shapes, we’ll work closely with you to bring your vision to life.
To get started, simply contact us at custom@stickyusa.com, and we’ll guide you through the process, including flavor options, design concepts, and packaging. Please note that custom candy orders typically require advance notice, so reach out early to ensure we can meet your timeline.
Products
Below are some common questions about our products
What ingredients do you use?
At StickyUSA, we are committed to using high-quality ingredients to create our delicious candies. Cane sugar, Glucose, Citric Acid, color and flavor
Do you have any dye free candy?
Yes we do have a line of All Natural candy using natural flavors and colors. Color like turmeric, beets, and other natural dyes.
Why do some of the images not look like the picture online?
We hand sculpt each batch and even though we try our best, variations do occur due to the handmade nature of our candy art. Thats what makes each batch special.