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Shopping Bag Account

Frequently Asked Questions


Ordering for Christmas?

We are taking orders for Christmas now! If you need a beautiful fun corporate gift or your wedding is soon please contact us now so that we can make you some beautiful candy. YES THERE IS STILL TIME!

What is the minimum quantity of candy if I want it customised?

The minimum batch size when provided in bulk kg bags is 8kg. 8kg is generally enough for most events. Just get in touch and we can help you with quantities. If you need a small amount of candy all of our Retail and Special Occasion candy can be purchased by the kg through our online candy shop. 

What happens when I submit an online inquiry?

Once you submit your inquiry we will contact you to discuss what you need. Nothing is confirmed, and you are not required to pay for anything when your inquiry is submitted. We believe that speaking with you in person the only way to make sure we know exactly what you want. Even if you have no idea what you want, send us your contact details and one of our team will contact you shortly to discuss how best to make you a little sticky.

Is there a lead time? How long will it take my lollies to be made?

Everything at sticky is made entirely by hand, which means we need to watch our production schedule carefully. A good rule of thumb is to try to give us two weeks notice, with a little more time around the Christmas period if possible. Of course, we will always do our best to fill urgent requests where possible, and we usually manage it, but the more notice you can give us the better.

Are the packaging options on the Pricing and Packaging page my only choices?

No. We are just about infinitely flexible. Some jars, some bags, half this, half that. Whatever you think you might need, just get in contact and we’ll make it happen. If you don’t need it all packaged, we’ll provide the remainder to you in 1kg bags at no cost.

Can I package it myself?

We love it when you package it yourself. Please remember that there are no preservatives in what we do and that the lollies do need to be packed into something airtight. There are some beautiful packaging options out there, but if they aren’t completely airtight, make sure the lollies go into a small bag or similar airtight container first.

Is there an expiry date on the Candy?

Yes. Although it is a wonderful preservative, the nature of sugar is that it wants to be a crystal. After about 6 months, the candy will begin to crystallise, the colours will start to fade, and the texture will change. You can still eat it, but it won’t remain quite as beautiful.

Does my choice of colour limit the choice of flavour?

No. Any colour with any flavour. They are separate processes. Just remember that each batch will be a single flavour and colour scheme choice.

Can Sticky deliver anywhere? Overseas?

Yes. Cost of the candy is the same, but delivery charges will change. Send an enquiry through and we will give you a quote. Sticky also has outlets now in Australia, Singapore, Malaysia, Hong Kong and Indonesia. You can get all their details on our Contact Us pages

Do the lollies contain Gluten?

No. They are 100% Gluten Free. They are made with GLUCOSE which is derived from wheat, but contain 0% Gluten.